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Emma and Rachel Conjure

Returns and refunds


At Emma & Rachel Luxe, we take pride in the quality and care behind every product. Due to the nature of personal care items, we have established the following policy to ensure safety, hygiene, and fairness.



All Sales Are Final


For hygiene and safety reasons, all sales are final.


We do not accept returns or exchanges on:




  • Opened or used products



  • Skincare, bath, or body items



  • Sale or promotional items



This policy helps protect the integrity of our products and our customers.



Damaged or Incorrect Orders


If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [your support email].


To assist you promptly, include:




  • Your order number



  • Clear photos of the item(s) and packaging



  • A brief description of the issue



Once reviewed, we may offer:




  • A replacement of the same item (if available), or



  • A store credit at our discretion



Refunds are not guaranteed and are evaluated on a case-by-case basis.



Lost or Stolen Packages


Emma & Rachel Luxe is not responsible for:




  • Packages marked as delivered by the carrier but not received



  • Theft after delivery



We recommend selecting secure delivery options and ensuring a safe drop location.



Allergy & Sensitivity Disclaimer


Ingredient lists are provided for all products.


Emma & Rachel Luxe is not responsible for allergic reactions or sensitivities.

Please review ingredients carefully and perform a patch test before use.



Heat & Environmental Conditions


Our products may be sensitive to extreme temperatures.


We are not responsible for:




  • Melting, softening, or texture changes caused during transit



  • Delays or damage caused by weather conditions



These changes do not affect product quality and do not qualify for refunds or replacements.



Chargebacks & Fraud Prevention


Unauthorized chargebacks or disputes without contacting us first may result in:




  • Order cancellation



  • Account restriction



  • Permanent refusal of service



We are always happy to assist when contacted directly.



Policy Acceptance


By placing an order with Emma & Rachel Luxe, you acknowledge and agree to this Returns & Refunds Policy.



Contact


For questions regarding this policy, please contact:

[email protected]