Shipping and delivery
At Emma & Rachel Luxe, we take care in preparing and shipping every order to ensure it arrives safely and beautifully.
Order Processing
All orders are processed within 2–5 business days.
During peak seasons, product launches, or limited releases, processing times may extend slightly. Any delays will be communicated clearly.
Orders are not processed or shipped on weekends or holidays.
Shipping Methods & Delivery Times
We currently ship within the United States.
Estimated delivery times begin after processing and vary by location and carrier:
Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days
Delivery times are estimates and not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on:
Order weight
Shipping method selected
Delivery location
Occasional promotions or free shipping offers may be available and will be clearly noted on the website.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout.
Emma & Rachel Luxe is not responsible for:
Orders delayed due to incorrect or incomplete addresses
Packages marked as delivered by the carrier but not received
If a package is returned to us due to an address error, additional shipping fees may apply for reshipment.
Lost or Delayed Packages
If your package appears delayed or lost, please contact the carrier first using your tracking number.
If further assistance is needed, reach out to us at [email protected] and we will do our best to help.
Weather & Temperature Considerations
Our products may be sensitive to extreme temperatures.
While we package carefully, Emma & Rachel Luxe is not responsible for:
Melting, softening, or texture changes caused by heat during transit
We recommend bringing packages indoors promptly upon delivery.
Questions
For shipping-related inquiries, please contact:
[email protected]
We appreciate your patience and trust as we prepare each order with care.